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Salesforce Admin Interview Questions and Answers

Salesforce-Admin-Interview-Questions-and-Answers-2019

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Best Salesforce Admin Interview Questions and Answers

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Q1) What is Salesforce?

Salesforce is the world’s #1 Customer Relationship Management (CRM) platform.
A CRM system that allows businesses to manage business relationship & the data with information associated with them.

Q2) What is the difference between Salesforce.com and Force.com?

Salesforce.com is a Customer Relationship Management (CRM) application develop
based on Software as a Service (SaaS). Force.com (PaaS) is a platform that helps developers and business users to build powerful enterprise applications.

Q3) What is App in Sales force?

A Salesforce App is a group of Tabs that makes it easy for users to access a set of related features in the full Salesforce.com browser app.

Q4) What are Tabs?

Tabs helps us in making the views which help user to see the information at a glance.

Q5) What is a profile?

A Profile is a collection of permissions and settings that determines user’s functional access (apps, tabs, object-level permissions), how information is displayed to the user.

Q6) What is the difference between the Standard Profile & Custom Profile?

Standard profiles are included with Salesforce that are not fully customizable whereas the Custom Profile are created by the Administrator and fully customizable.

Q7) What is Role?

In salesforce, roles are defined to increase the data visibility a particular user has. Record level sharing can be done by:

  • Organization-Wide Defaults(OWD)
  • Role Hierarchy
  • Sharing Rules.

Q8) What is Sharing Rules?

Sharing Rules in Salesforce makes automatic exceptions to you organization wide default
sharing settings for defines set of users.

Q9) What are the difference between a Role and Profile?

Roles are one of the ways you can control access to records and Profiles determine what the User can do, view or edit on that record.

Q10) Number of standard profiles available in Salesforce.com?

There are six (6) Salesforce standard user profiles in Salesforce. Standard Profiles which mostly used are:

  • System Administrator
  • Standard User
  • Read Only
  • Solution Manager
  • Marketing User
  • Contract Manager
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